At Adizr, we strive to provide a seamless shopping experience, including reliable shipping and hassle-free returns. This policy outlines our shipping, returns, refunds, and cancellations process.

1. Service Policy

Order Processing

  • Orders are processed within 3 business days (excluding weekends and holidays).
  • You will receive an order confirmation email once your purchase is complete.
  • Once your order is shipped, you will receive tracking details via email.

Order Modifications

  • Orders cannot be modified once they are shipped.
  • If you need to update your shipping details, contact us within 24 hours of placing the order.

Customer Support

For any shipping-related queries, reach out to our support team at support@adizr.com.

2. Shipping Policy

Shipping Methods & Estimated Delivery

  • We offer Standard, Express, and Expedited Shipping options.
  • Estimated delivery times vary based on your location:
    • Domestic Shipping: 3-5 business days.
    • International Shipping: 6-9 or 9-12 business days depending upon location.
  • Delivery times are estimates and may be affected by customs delays or unforeseen circumstances.

Shipping Costs

  • Shipping fees are calculated at checkout based on the delivery location and chosen shipping method.
  • Free shipping may be available on select orders or promotions.

Tracking Orders

  • Once shipped, you will receive a tracking number to monitor your package’s journey.

Lost, Delayed, or Stolen Packages

  • If your order is lost in transit, we will resend or refund your purchase.
  • If marked as “delivered” but not received, please check with your local courier or neighbors first. If the issue persists, contact us within 7 days.

3. Refund, Return & Cancellation Policy

Order Cancellations

  • Orders can be canceled within 24 hours after placing them. Once shipped, cancellations are not possible.

Returns & Exchanges

We want you to be satisfied with your purchase. If you’re not happy, we accept returns based on the following conditions:

  • Timeframe: Returns are accepted within 14 days of delivery.
  • Condition: Items must be unused, unworn, and in original packaging with tags.
  • Return Shipping: Customers are responsible for return shipping costs unless the item was defective or incorrect.

Damaged, Incorrect, or Missing Items

  • If you receive a damaged, defective, or incorrect item, we will offer a replacement or full refund at no extra cost.
  • Please contact us with supporting photos within 14 days of delivery.

Refund Processing

  • Refunds are processed within 3 business days after receiving and inspecting the returned item.
  • Refunds will be issued to the original payment method.

4. Contact Information

For any shipping, return, or refund inquiries, please contact us at:

📩 Email: support@adizr.com